Everfur
Sub-processors
Everfur Sub-processors
Last updated: November 6, 2026. We update this page at least thirty (30) days before a new sub processor begins processing personal information. B2B customers who want email notice of changes can request it at hello@everfur.com.
Sub-processors
Sub processors process personal information on Everfur's behalf and under our instructions, under written agreements that restrict their use of the data to providing their service to us. All processing takes place in the United States unless noted.
| Provider | Service | Data processed | Location |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting, storage, databases, backups; Amazon Cognito (authentication); Amazon SES (transactional email); object storage for records and Visit recordings | Account, pet, health record, media, Visit, message, and order data | United States |
| Microsoft Corporation (Azure) | Cloud hosting and AI model inference for health chat and clinical assistants | Chat inputs, pet health data used to generate responses | United States |
| Google LLC (Google Workspace, Google Meet, Google Calendar) | Video Visits, scheduling and calendar updates, staff email | Name, email, Visit time, audio and video stream of Visits, and for Veterinary Providers who connect a calendar, the names of the calendars they select and the times and titles of events on them | United States |
| Shopify Inc. | Storefront, cart, and order management for the Marketplace | Name, contact details, shipping address, order history | United States and Canada |
| Stripe, Inc. | Payment processing for Membership, Visits, and pharmacy orders | Name, billing details, payment tokens (full card numbers are held only by the processor) | United States |
| Apple Inc. and Google LLC (app stores) | App distribution, in app subscriptions where purchased through an app store, push notifications | Device tokens, subscription status | United States |
| PostHog, Inc. | Product analytics, session and event tracking, heat maps | Device identifiers, usage events, pseudonymous user ID | United States |
| Contentsquare SAS (Hotjar) | Website analytics for everfur.com: heat maps, scroll and click tracking, session recordings | Device and browser data, pages viewed, clicks and scrolls, pseudonymous visitor ID | Ireland |
| Twilio Inc. | Text message (SMS and RCS) delivery for SMS Chat: verification codes, sending and receiving texts, and STOP opt out handling; voice calls to veterinary clinics about records requests | Mobile number, message content, delivery status; for calls, the clinic phone number and call audio | United States |
| Retell AI, Inc. | AI voice agent that calls veterinary clinics to follow up on records requests | Clinic phone number, owner and pet names and the other request details the clinic needs, call recordings and transcripts | United States |
| Klaviyo, Inc. | Email marketing and lifecycle messaging | Name, email address, engagement and order events, pseudonymous user ID | United States |
| Fireflies.ai, Inc. | Transcription of Visit recordings for the medical record | Visit audio and transcripts | United States |
| Functional Software, Inc. (Sentry) | Crash and error reporting | Device and diagnostic data, pseudonymous user ID | United States |
| Drata, Inc. | Security and compliance monitoring | Employee and contractor data only; no user data | United States |
Other recipients, like your veterinarians, pharmacy partners and shipping carriers, are described in our Privacy Policy. Partners you access Everfur through, such as employers, retailers or insurers, receive your enrollment status and, where you consent, usage summaries, to administer your Membership.
Not shared
We do not sell personal information. The only advertising platform we share personal information with is Meta Platforms, Inc., as described in our Privacy Policy. We do not send health records, Visit recordings, messages, prescriptions, or the answers you give about your pet to advertising platforms.
Questions: hello@everfur.com.